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Frequently Asked QuestionsWe are here to help....
Frequently Asked Questions
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Waste
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Classification
I have a waste stream that I think you might be able to compost but I don’t see the EWC code. Is it still worth making contact?
It is definitely worth getting in touch. As our operation has evolved and as waste streams change we have worked closely with the EA to get new waste streams accepted. This process takes some time so the sooner you make contact the better.
I have some waste that is hazardous. Can you help me assess it and work out what to do with it?
We can. Please give us a call and we will see what we can do to help. If we can’t help we will point you in the right direction.
I have a large volume of waste that is being sent to others for compost treatment and I am concerned about the cost. Can I talk to you about a possible treatment solution?
On both of our sites we have a treatment permit and we are always looking for new ways to help customers reduce their disposal costs. We are also prepared to finance treatment solutions where this makes business sense for us. We will happily come and talk to you about any ideas you may have. Give us a call.
My company produces a number of waste streams and I suspect that I am paying too much. Can your company help me review the situation and reduce costs?
We have what we call our Total Waste Management solution where we help clients manage their waste streams. We sit between our clients and their waste contractors to get a better deal for our clients. Our service includes everything from staff training to identifying and implementing cheaper waste solutions.
Would you be prepared to agree a price for taking my waste for say 1 year?
More than happy to consider this. As we operate our own disposal outlets we are able to offer this solution with complete confidence that we can deliver.
I use a broker to place my waste. Why should I deal with you directly?
We are happy to work with you either way, however you are more likely to save money if you work directly with us!
What are the opening times of your sites?
Standard opening hours of operation are:
- Cowpen Bewley Landfill Site & Cowpen Bewley Open Windrow Composting Site
- Hours of operation:
- Monday to Thursday 07:00 to 16:00
- Friday: 07:00 to 16:00
- Other times by appointment only
- ICI 2 & 3 Teesport Landfill Sites
- Hours of operation:
- Monday to Friday: 07:00 to 16:00
- Other times by appointment only
- Head Office & TWM
- Opening hours:
- Monday to Thursday 08:00 to 17:00
- Friday: 08:00 to 16:00
Do I need a specific site induction to go to your Teesport sites?
Yes, first time visitors/customers to Teesport must go to the security gate at the Steel House main entrance to SSI (off the A1085 Dormanstown roundabout).
- Visitors in cars are directed to Steel House for a site induction.
- Customers in HGVs are directed to a separate area for induction.
Passes can be given for a day, week or year. Passes should be shown at the security gate on entrance to the site.
Details for Steel House:
- SSI UK
- Steel House (off the A1085 Dormanstown roundabout)
- Redcar, TS10 5QW
- Telephone number: 01642 408000
What are the current landfill disposal tax rates?
From 1st April 2017, the rates are:
- Standard £91.35/tonne
- Lower rate £2.90/tonne
What wastes qualify for lower rate landfill tax?
Please refer to Excise Notice LFT 1: a general guide to Landfill Tax, here:
Government website
Government website
What wastes can be accepted at Highfield Environmental Landfills and Composting facility?
Each of the site permits have a list of EWC codes that can be accepted for disposal, please refer to our documentation page
Can Cowpen Landfill take general waste?
No, the Cowpen Landfill can only accept Non-Active/Inert/Non-Biodegradable wastes for disposal
Can wastes be assessed and classified?
Yes, this is only possible if the EA has approved the hazardous waste to be disposed of as a Problematic Waste Stream and suitable for disposal as such.
Please contact Highfield and we will be happy to discuss and advise you phone 01785 251 555 or email: wastesolutions@enovert.co.uk
Please contact Highfield and we will be happy to discuss and advise you phone 01785 251 555 or email: wastesolutions@enovert.co.uk
Can tipping activity be provided?
Reports can be provided in PDF or Excel format detailing activity over any period by disposal site.
How can I pay my invoices?
• By bank transfer.
- Account Name: Highfield Environmental Ltd
- Bank Name: HSBC Bank Plc
- Sort Code: 40-34-45
- Account Number: 01182293
• By credit card.
- Call us on 01740 667041
• By cheque.
- Make the cheque payable to “Highfield Environmental Ltd” and post to us at Wynyard Park House, Wynyard Avenue, Wynyard, Billingham, Stockton-on-Tees, TS22 5TB.
Suppliers: How can I be sure my invoices will be paid promptly?
All supplier invoices must be marked clearly with a Highfield Environmental purchase order number; failure to do so may result in delays to payment. If you have not been given a purchase order number, please speak to your contact at Highfield Environmental before proceeding with your work.